Privacy Policy

Last updated: 1 June 2026

1. Who we are

Ordesto ("we", "us", "our") provides an online ordering system that lets restaurants accept orders directly from their own website. This policy explains what personal data we process when you use Ordesto as a restaurant owner, a partner agency, or a diner placing an order.

2. Data we collect

From restaurant owners & partners

• Account details: name, email address, phone number, and password (stored hashed, never in plain text).
• Restaurant details: business name, address, opening hours, menu, and branding.
• Payment configuration you choose to connect (e.g. your own Stripe keys).

From diners

• Order details: items ordered, name, phone number, delivery address, and any notes you provide.
• Payment is processed by the restaurant's chosen payment provider — we do not store full card numbers.

3. How we use your data

• To operate the ordering system and deliver orders to the correct restaurant.
• To send transactional notifications (order confirmations, account emails).
• To provide analytics and reporting to the restaurant.
• To keep the service secure and prevent fraud.

We never sell your personal data, and we never charge commission on your orders.

4. Sharing

Diner order data is shared only with the restaurant that received the order. We use trusted infrastructure providers (hosting, email delivery, payment processing) who act on our instructions. We may disclose data where required by law.

5. Data retention

We keep account and order data for as long as your account is active, plus any period required for legal, accounting, or reporting obligations. You can request deletion at any time.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these, contact us at our contact page.

7. Security

We protect data in transit with HTTPS, store passwords using strong one-way hashing, and restrict access to production systems. No method of transmission is 100% secure, but we work hard to safeguard your information.

8. Changes

We may update this policy from time to time. Material changes will be announced on this page with a revised "Last updated" date.

9. Contact

Questions about privacy? Reach us through the contact page and we'll respond promptly.